The SPARCS Support team handles all communications thought our ticking system. After users have completed filling out their ticket and hit submit, a member of our team will be immediately notified. This will kick off our review process, and a member of our team will reach out to you with any additional questions, or to inform the user of the status of the ticket.
Depending on the type of request, the ticket will then get routed to the correct team members. For more information on this process, please refer to the following Knowledge Center articles:
What is the approval process for Limited or Identifiable requests?
How long does it typically take to get a limited data request approved?
Do I need an Institutional Review Board (IRB) approval?